If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Returned items must have tags still on and be returned in original product packaging. 
• Returned items must have no visible signs of wear or use. This, unfortunately, includes eagerly chewed items.
• Final sale items cannot be returned or exchanged.

To initiate a return, please complete the following steps:

• Reply to your order confirmation email to request which products you would like to return and the reason for return.
• Print the prepaid return shipping label that you will receive by email.
• Send all items back to us using the label provided.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@thedogwatchcompany.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@thedogwatchcompany.com..